Sweet! By Holly in Orlando

I’ve ordered from here two years ago for my daughters 4th birthday, and this year my son turned 1 and we had to order again. We ordered two cakes, 1 for his actual bday which was actually from the fridge and available as soon as you walk in, and 1 for his bday party that we ordered a few weeks ahead of time to make sure it’s perfect. We told them the theme we wanted as well as the flavor, and gave them the freedom to create it however they wanted and they did not fail me at all. The 1st one was vanilla & the second was black out (chocolate) and both were a hit. Nothing was left over. I would also like to shoutout all the employees but I don’t have their name. I did get the new general managers name which is Carlos and he was amazing! I got to meet the baker and her whole attitude was...

lovely! great cupcakes and a wide variety of yummy flavors.

My husband and I decided to use Sweet by Holly for our wedding cupcakes. We went in about a month before and placed an order for 75 minis, 3 different types. I paid in full and even tipped 20%. Fast forward to the day before our wedding, my mother-in-law went to go pick up the order and they had no idea what she was talking about. They lost our order. The woman helping her said she would still give us the cupcakes and not charge us, which sounds pretty silly when I even offered to send them my bank statement to prove I made a purchase back in December. To make matters worse, they tried sending her home with 3 boxes instead of 6 and when she went back to ask for the remainder, they treated my mother-in-law like she was trying to get free stuff but in reality, they were sending her back with 36 cupcakes instead of the original amount. And yet, it somehow gets worse. They thought it was OK to try sending her with 3 variety packs instead of properly filling our order with the original flavors we agreed on. When she tried to correct the order AGAIN, they ended up calling my husband and I and telling us that they didn’t have one of the flavors we asked for. This is all happening before 11 AM, not like we came in late in the day to try and get our order. They tried apologizing and gave us the variety packs for free on top of the other 6 boxes, but honestly I’m so disappointed we chose this place to handle our wedding. I’ve been planning this wedding for 3 years and I never had a vendor misplace our forms or not give us what we paid for. If they handled this mistake professionally and didn’t continue mishandling our order, I wouldn’t even write this review. To say we’re disappointed in their service is an understatement.