Tailwind Concessions in Amarillo

Food is decent. But getting to that point is a challenge.  Took a while to get service as the bartender was deep in convo w other patrons.  Once he walked over, I asked for a menu. He stated it was on a screen on the wall.  That happens to have a huge glare from the lights so you have to walk over to it. The description of the food was so small, it wasn't legible from afar, so I asked for the ingredients of the burrito. He told me to walk over to the front of the stand (and pick up all my things and drink because I'm not leaving it at the bar) so I said wow. This is inconvenient. He finally found the energy to tell me the ingredients.  Then when I ordered, he told me I have to go over to his register to order because he didn't want to yell across the bar. (Who would think to use an order pad or napkin, right?). So,8 picked up my things and walked over to the register to order a chicken burrito. In closing, I feel this could be an easier experience for the traveler. In many ways.

Sat down to order a drink... chose a Bloody Mary. After charging me $15 Myra pulled out her phone to google "How to make a Bloody Mary". She stated this and margaritas are the only two drinks she doesn't know how to make. Researched for about 10 minutes and finally walked across the hall to ask the lady working the souvenir shop to teach her how to make one of the most basic drinks. Less than one shot of vodka was poured into my drink due to that being all the vodka they had. At least offer me a different drink....Needless to say I will not be back for a $15 cup of tomato juice that took an hour to make. This review is not a reflection on the lack of knowledge the employee had, but the lack of training the management had given this employee. TRAIN YOUR EMPLOYEES!! This is the front line representation of your brand and company. Do better!

If I could have less than a star.... PROBABLY THE WORST PLACE I EVER BEING TO... I order a Cuban sandwich while I waited I asked the cashier if I could have a glass with ice  for my Pepsi, which she replied I AM BUSY NOW...Then I waited...I saw my flight was getting ready to board...I asked once...Excuse me my flight is boarding, do we know if my order will take long? No response... I ASKED TRHEE TIMES AND THE COOKER KEPR IGNORING ME. I requested a refund and the cashier laughed saying "well you still have to wait for a Manager"... I LEFT WITH NO FOOD AND NO REFUND. I feel sorry for anyone who visit this junk. This idiots don't understand it is an AIRPORT. PEOPLE ARE RUSHING