Texas Steak Express - Amarillo in Amarillo

Was a bit disappointed this time with my meal. The salad was super tiny and only had one tomato in it. I got the steak and shrimp meal and i felt part of my steak did not get in there. Two small pieces like they were cut off two different steaks. The chop steak dinner was ok. Was cooked how i ordered it. The rolls were good as usual. The potatos were big enough for two people to share them. The lady at the drive-thru window was super nice. I would suggest a couple more sides like french fries or a potato and maybe green beans for a vegetable.

This was by far my worst experience. I received an open cutlery pouch, which is concerning from a sanitation perspective, that was missing every utensil. I ordered a medium rare cook and the order was placed correctly, according to the receipt. The steak was medium well at best and void of all flavor. In addition, the shrimp was cooked too long and took on a consistency that was rubbery and chewy. The only saving grace was the potato, which was perfectly cooked; however, it was the largest potato I'd ever seen. Not usually a problem until you realize that you ordered your potato with everything included as a topping and discover you've only been given butter. Chalky steak, rubber shrimp and a giant potato with butter is not worth $30 from a dine in restaurant and it's certainly not worth it at a drive thru establishment. The kicker was that my email to inform the owners and was surprisingly upbeat and positive, went completely unanswered. I'll never patronize this place in the future.

I Went to steak express on my lunch break and got the steak tips lunch special and a tea. I came back to work and finished my meal and soon after my tea, I opened my cup up to eat the ice when I realized there was a sandwich bag or piece of saran wrap in my cup. I called the steak express and Elecia V. answered the phone when I asked to speak to the manager the same lady said “how can I help you”, I explained my problem and her response was “we don’t have any bag in our store give me a second”. She then proceeded to go get the real manager, and after me telling her the same story she said “we don’t know how that could have made it to you like that, someone had to put the ice and the tea in there but I can give you a discount on your next order.”My complaint is the way that the employees at steak express Amarillo handled the situation, they were careless and to me insinuating that I was lying. The whole thing is BEYOND DISCUSTING I drank your tea that had some sort of plastic in it and lord only knows what was in that plastic before it was in my drink so the least you could do is have a little more compassion for the whole situation when I express my concern.