Virginia Wings - Sizzling Platter in Richmond

great service and great food

after seeing the commercials month in advance of this restaurant actually opening I was excited to give it a try while the flavor of the two wings that I got in my large combo was good I had the old Bay and the hot which has no heat whatsoever but still decent flavor anyway the gripe is that the winged fortunes were horrible some of them look like they came off baby chickens there were one or two decent sized wings but when you can look at some chicken wings and say wow they're even smaller than what they serve at Buffalo wild wings you really have failed. on the positive side your staff was very friendly a fella named Georgie walk me through the menu when he rang me up and the gentleman running the window who serve the food was fine but to be honest the only decent size thing that I got was the carrot sticks.

I don’t usually do reviews I typically just go on about my business when I have a bad experience at a place but I am so livid at the service of this new establishment! I have had wing stop before at other locations and have never had a bad experience. I ordered from this new location as they just opened- made an online order and was told I couldn’t pay at the restaurant because my order was over $50. Ok fine no problem. I paid the $50 worth of food from them and it took 1.5 seconds for them to take out. I get a call a few minutes later and was told they ran out of propane gas so they couldn’t fry the food and that I needed to come to the store to get a refund. When I get to the store they don’t know how to refund the online order so they call some from the back- who I might add looked annoyed and agitated. She didn’t apologize for the inconvenience and just said it’ll take 2-3 business days for the refund to come back to me. I paid with a debit card! They could’ve refunded me the money in cash as it had already come out. They offered me a free $5 dollar meal for next time. There won’t be a next time they won’t get another dollar from me. Poor customer service!