Wingstop in Pearland

The wings are always good here but tonight they were terrible, way over cooked and very dry with no flavor. I get it, places have off nights. But when I called to talk to the manager to let them know, I couldn’t even get her on the phone because “she was too busy”. The message from the manager was too tell me the only way to fix this was for them to remake the order and me come pick it up again, normally I could bc I live close but that wasn’t an option tonight. At the end all I got was a “sorry about that”. Pretty poor service overall.

If only I could give zero stars!!! I’m not pleased at all. My chicken was greasy hardly any lemon pepper. I called to speak with a manager. She was extremely rude, argumentative, loud, I could barely get a word in. She didn’t even verify my order, canceled my second order that I placed before it was time for them to close. Claiming they didn’t receive it in time. I order from this location at-least twice a week. The service I received on tonight was totally unacceptable!!! I will be calling the corporate office in the morning.

I called in an order Thursday 12/29/21 at 4:14pm the Wingstop worker over the phone said it will take 16-20 minutes I told her fine. When my wife arrived at 4:50pm no one knew about the order and one person found the order slip and handed to cook the cook had an attitude saying do you still want the order or not my wife said no not with your attitude and everyone laughing and joking behind the counter and there’s no customer here how could you guys forget an order. Before my wife left she ask why does it smell like sewer in here one of the workers said the toilets backed up. My wife left disappointed and when she told me I was disappointed and told here that’s unprofessional and I will call the regional manager. It’s sad when my wife and I been going to that Wingstop in Krogers parking lot for 6-7 years and now they got a group there that represented an establishment trouble and unprofessional I’m taking my money elsewhere like slim chicken hot wings or buffalo wings. I gave a 1 star because of previous great services. Never no more waste my money for disrespect.