Five Guys in Leesburg

Why no Ketchup :(( Smh

They seriously need to improve their online orders. I did a scheduled time order, I arrive about 45 min after the scheduled time and my order wasn’t even started

If I could give zero stars to this Five Guys establishment then I would. Tonight my best friend and I went to Five Guys for takeout. $ 70 plus a tip was spent on 4 burgers and 3 orders a fries. One sandwich was a BLT and the other 3 sandwiches were bacon burgers. Two of the sandwiches were completely wrong and without bacon. If it was any cheap burger spot then we would have just ate the burgers. But, anyone who knows Five Guys knows how pricey it is. So my friend called to explain our wrong order. They asked what day we would like to pick up the burgers?? Um how about NOW since we just ordered food from you. $70 worth of food was spent, so yes we're going to drive out and get our correct order!! So we drove 30 minutes back to Five Guys to pick up our correct order. When we arrive to Five Guys our order is in a bag waiting. My friend asked for a fresh order of fries since our original fries that we ordered were now cold due to coming back out to Five Guys.  The staff said they were out of fries (which was a lie because there was fries cooking right behind him) and he said "I'm not giving you fries". $70 plus a tip was spent on this food and the tip alone would have covered the fries. I didn't want to start a confrontation but that is really weak from Five Guys. I won't be going back to this establishment. I prefer Melt anyway. This was one of the worst customer service experiences I have ever witnessed.